Appointments, Refills & Referrals
One of the great features Endwell Family Physicians provides our patients is the ability to access your health information from the comfort of your own home.
Patient Portal brings the ease of:
- requesting or canceling an appointment
- refilling your prescription
- requesting a referral
- making online payments
... right to your fingertips.
If you are not signed up for Patient Portal yet, just simply call our office at (607) 754-3863 and ask for your login access code.
If you already have your portal log in information, click here. (You may also click on the portal link at the bottom right of every page.)
Patient Portal Frequently Asked Questions
The Patient Portal allows patients access to their medical records at EFP through the secure website at www.endwellfamily.com. Patients will have access to their electronic chart including their demographic information, allergies, medications, vital signs, immunizations, procedures, and lab results. Patients can also utilize the portal to cancel, request, or check on an upcoming appointment, and send messages to their provider.
To register for the Patient Portal, the patient must present to EFP to obtain their activation code from the front desk. Patients will be provided with an information sheet detailing the steps of registration. A computer with an internet connection and a valid email address are required.
The activation code is a onetime used code to initialize the Patient Portal only and it is case-sensitive.
Parents and legal guardians can sign up their child(ren) if they are under the age of 10. The EFP Patient Portal is not available to children ages 10 to 18 years of age due to special protections for the records of minors under New York State Public Law 2504(4).
The login ID can be any combination of letters and numbers up to 12 characters in length. If the selected login ID is already in use, the patient will receive a notification upon attempting to register.
The password must be at least 7 characters in length and does not require numbers or capitalized letters; however, any combination of these may be used. The password is case-sensitive.
Requests are addressed by the physicians and assistants daily during operating hours. Patients can expect a reply or a phone call on the same day unless the request was submitted while the office was closed.
Patients will have access to lab results as soon as they are received, reviewed, and approved by the provider. This may occur prior to the next scheduled appointment. However, providers have the option to withhold lab results from posting to the electronic chart in the Patient Portal until seeing the patient in person, if they choose to do so.
Once the patient is in their portal account they will see tabs on the top of the screen. Choose the “CHART” tab, click results, and then click view chart as PDF. It will then upload the patient’s results to view.
There is an option from the Chart Summary screen to choose to view more labs then 1 year back. The patient can select that option “INCLUDE INFORMATION FOR THE PAST…” and choose up to 3 years.
Patients can address their concerns regarding the accuracy of information by contacting the office by phone or by messaging their provider through the Patient Portal.
Patients can call the office and ask for their Patient Portal to be unlocked. However, we do not have the ability to see the patient’s password. Only their username.
Most likely if your Patient Portal is locked, it is from a wrong username or password being entered. The office can verify your username but not your password. The patient will have to request for a password reset from the portal login screen. An email will be sent to the patient with a temporary password to open their portal account. Once in the portal the patient will be immediately prompt to change their password.