Appointments, Refills & Referrals
Access your care and health information at home or on the go by using our Patient Portal.
Through the Patient Portal you can:
- message your healthcare team
- request or cancel an appointment
- refill your prescription
- request a referral
- make online payments
- obtain your medical records
If you are not signed up for Patient Portal yet, just simply call our office at (607) 754-3863 and ask for your login access code. We encourage our patients to use the portal to avoid the hold time on the phones and speak directly to your care team.
If you already have your portal log in information, click here.
Frequently Asked Questions (FAQs):
What is the Patient Portal?
The Patient Portal allows patients access to their medical records at EFP through the secure website at www.endwellfamily.com. Patients will have access to their electronic chart including notes from their office visits, demographic information, allergies, medications, vital signs, immunizations, procedures, and lab results. Patients can also use the portal to cancel, request, or check on an upcoming appointment, view billing statements and pay balances, and send messages to their provider.
How do I sign up for the Patient Portal?
To register for the Patient Portal, patients need an access code. We can give you this code in person or over the phone. Patients will need to provide a valid email address. The activation code is a one-time used code to initialize the Patient Portal only and it is case-sensitive.
Can I sign up or use my portal for someone other than myself?
Parents and legal guardians can sign up their child(ren) if they are under the age of 10. The EFP Patient Portal is not available to children ages 10 to 18 years of age due to special protections for the records of minors under New York State Public Law 2504(4). The messages in your patient portal are a permanent part of your medical record. Your portal must only be used for your own medical needs and not those of family members.
Who can I contact if I have trouble registering or signing on to the Patient Portal?
If you experience problems while registering from home, please contact EFP for help at (607) 754-3863.
What can I do if I find information in my chart that is incorrect?
Patients can address their concerns regarding the accuracy of information by contacting the office by phone or by messaging their provider through the Patient Portal.
What if I am locked out of my Patient Portal? Why would my Patient Portal be locked?
Patients can call the office and ask for their Patient Portal to be unlocked. However, we do not have the ability to see the patient’s password. We can only see the patient’s username.
The most common reason that a Patient Portal is locked is because the wrong username or password was entered too many times. EFP can verify your username but not your password. Please use the prompts on the portal login screen to request a password reset. You will receive an email with a temporary password so that you can open your portal. Once you are logged in, you will immediately be prompted to change the temporary password.